Our approach to CRM strategy
Edit delivers seamless customer journeys, interactions, and personalisation thanks to our excellent planning function. Using real data, we use sophisticated decision-making and analytics to ensure we lay out how to reach customers on the right channel, at the right time. It’s all to deliver what clients like you want: better sales, award-winning campaigns, and dream customer experiences.
We’ve risen to every new challenge that has come with the evolution of customer relationship management (CRM) services, all the while staying true to the original promise of CRM: to keep the customer truly at the centre.
Our CRM services
CRM campaign planning
We combine the maths and the magic of data science and creative to make highly personalised customer relationship strategies.
Insight and analytics
We analyse customer behaviours, previous campaigns, and the market to uncover rounded, actionable insight.
Our case studies
Using customer data, we mapped customer journeys and delivered dynamic content templates to ensure outstanding communications.Read more
Backed by robust consumer data, we used automated CRM activity alongside SEO, PPC, and display campaigns to better coordinate Cosmos’s marketing activities.Read more
Looking for another service?
After CRM strategy comes execution. We can take care of your CRM from end to end, conception to action, or we can work with you and your teams to complete a campaign you already have in mind.