CRM Agency

Here at Edit, we’re a CRM agency with a difference.

Our approach to CRM

If you’re looking for an expert CRM agency to help you nail your CRM strategy, you’ve come to the right place. At Edit, we live and breathe customer relationship management. In fact, we’d go as far to say that there’s nothing our team of expert Editors don’t know about CRM.

What makes us different? Well, at Edit, we’re a CRM agency that is driven by data. We put first-party data at the heart of everything we do and use it for inform all of your decisions. As a result, you can reach your customers in the right way, at the right time – improving loyalty, boosting customer experience, and increasing your sales along the way.

Sound good? If you’re looking for a CRM agency to make your customer experience and marketing dreams a reality, it might just be your lucky day.

Our CRM Agency services

As a specialist CRM Agency, when you enlist the help of our expert team, we will work together with you every step of the way to transform your CRM and create truly powerful CRM strategies. Here’s how we do it:

CRM campaign planning

Our team of expert CRM consultants will create bespoke, personalised CRM strategies so we can deliver powerful campaigns that get real results.

Insight and analytics

It all begins with data, which is why we use real data and smart analytics to inform your decisions and strategically plan your next move.


We’ll bring your strategy to life with compelling copy and standout design, so you can deliver a customer experience that wows.

CRM technology

Whether you are looking for new solutions or want us to integrate with your existing systems, we’ll make sure your CRM technology gets results.

CRM delivery and execution

Our expert team of specialist consultants will work together with you to deliver excellent campaigns with real, measurable results.

The benefits of a CRM Agency

Why work with a CRM Agency, we hear you ask? Well, because CRM strategy is absolutely essential to successful businesses today – so if you’re going to deliver an unbeatable customer experience, you need a strategy that works hard for you. Which is exactly where we come in.

Here at Edit, we’ve been working in CRM since long before it was cool. We have years of experience in customer relationship management, and can work together with you every step of the way to help you put your customers at the heart of everything you do.


How we work with you

As well as using data to drive everything we do, we will also take the time to really to know you and your team so that we can work together with you as partners. Oh, and because we’ll put your customers first in absolutely everything we do, we can guarantee that we’ll get the results you need to deliver award-winning campaigns.

What we can do for you

Intelligent Data

Data is at the heart of everything we do, bringing together data science and analytics to turn your data into powerful insights that deliver real, measurable business value.

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Transformational CRM

Your needs are our needs - which is why we take an audience-first approach, getting to know your customers and what makes them tick so we can create bespoke CRM strategies.

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Marketing Technology

Our consultants use a measured approach to deliver campaigns that are powered by data, so you can always react rapidly to ever-changing circumstances.

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What we have done for others

Jaguar Land Rover

Jaguar Land Rover

Edit has delivered best-in-class CRM for one of the world’s most loved premium automotive brands Using our bespoke ‘Infinity platform’ we generated hyper-personalised,...

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The Client The RAC is a British automotive services company, their principal services are roadside assistance and general insurance. The Challenge RAC fleet management...

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Tesco Bank

Tesco Bank

The Client With headquarters in Edinburgh, Tesco bank was initially formed as part of a 50:50 venture between The Royal Bank of Scotland and Tesco but has been wholly...

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Want to find out more about our CRM services?

If you’re looking for a CRM Agency with a difference, get in touch with Edit today to find out more about how our unique, audience-first approach can revolutionise your CRM.